Complaints Book

Virtual Complaint Form (Hoja de Reclamación)

Full Name (First and Last Names)

Identity Document

Contact Phone

Address

E-mail (Required to receive your copy)

Are you a minor?

Parent or Guardian Name

Type of Good

Product Service

Claimed Amount

Description (e.g. Salkantay Trek 5 Days)

Type of Action

Claim (Reclamo) Complaint (Queja)

Claim: Disagreement related to products or services.

Complaint: Disagreement not related to products or services; or, discomfort or dissatisfaction regarding customer service.

Details (Narrate the facts)

Request (Proposed solution)

I declare under oath that the information provided is correct and true

"The provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable."

"Filing a claim does not prevent resorting to other dispute resolution channels, nor is it a prerequisite for filing a complaint before INDECOPI."